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FAQ FAQ

Frequently asked questions

Any questions? We have listed the most frequent
questions from our prescribers and patients on various topics.

My Billing

How much does it cost to send the sample by post ?

The envelope requires two second-class (green) stamps at the current cost.

Questions annexes

My patient has not received her bill, what should I tell her to do ?

Submitted by virginie.mechiane on Wed, 11/27/2024 - 10:03
  • Read more about My patient has not received her bill, what should I tell her to do ?

How do I stop the costs being passed on to the patient ?

Submitted by virginie.mechiane on Wed, 10/23/2024 - 15:05
  • Read more about How do I stop the costs being passed on to the patient ?

If my patient received a letter inviting her to take part in a screening programme, does she still need to pay for her sample ?

Submitted by virginie.mechiane on Wed, 10/23/2024 - 10:33
  • Read more about If my patient received a letter inviting her to take part in a screening programme, does she still need to pay for her sample ?

A fee bill was sent to you by mistake ?

Submitted by virginie.mechiane on Tue, 10/15/2024 - 10:07
  • Read more about A fee bill was sent to you by mistake ?

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